Terms and Conditions – Azure Ceylon

Welcome to Azure Ceylon Travels (“we,” “our,” “us”). By accessing or using our website https://azureceylon.com or booking our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our website or services.

1. General Information

These Terms and Conditions govern your use of our website and services, including tour bookings, travel packages, and related travel assistance offered by Azure Ceylon Travels.
By using our website or making a booking, you acknowledge that you have read, understood, and agreed to these terms.

2. Services

Azure Ceylon Travels provides travel and tourism services such as:

Tour planning and customized itineraries
Hotel and transportation arrangements
Sightseeing and guided tours

All services are subject to availability and may change without prior notice.

3. Bookings and Payments

A booking is confirmed only after receipt of a deposit or full payment, as specified in the booking confirmation.
Payments can be made via bank transfer, credit/debit card, or any approved payment method communicated by us.
Prices are quoted in Sri Lankan Rupees (LKR) or US Dollars (USD) unless stated otherwise.
We reserve the right to revise prices due to exchange rate fluctuations, fuel surcharges, or changes in taxes.

4. Cancellations and Refunds

Cancellation requests must be made in writing via email to info@azureceylon.com.
Cancellation fees may apply based on how many days before the travel date the cancellation occurs.
Refund eligibility will depend on the service provider’s policies (e.g., hotels, airlines, transport companies).
In case of unavoidable circumstances (such as natural disasters or government restrictions), we will do our best to reschedule your trip or offer a credit note.

5. Travel Documents and Responsibilities

Travelers are responsible for ensuring they possess valid passports, visas, health certificates, and other necessary travel documents.
Azure Ceylon Travels will not be held responsible for any loss, delay, or expense arising from incomplete or invalid documentation.
It is your responsibility to comply with all immigration and health regulations of the countries you visit.

6. Limitation of Liability

While Azure Ceylon Travels strives to provide excellent service, we are not liable for:

Personal injury, loss, damage, or delay caused by acts of third parties (such as hotels, airlines, or transport providers).
Loss or damage to personal belongings.
Events beyond our control (such as natural disasters, political unrest, or flight cancellations).

Our total liability will not exceed the amount you paid for the service in question.

7. Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance before starting their journey.
This should cover personal accident, medical expenses, trip cancellation, and loss of luggage.

8. Website Use

You agree not to misuse our website or attempt to access restricted areas.
All content on this website, including text, images, and logos, is the property of Azure Ceylon Travels and may not be copied or reproduced without permission.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and handle your personal information.

10. Changes to These Terms

Azure Ceylon Travels reserves the right to update or modify these Terms and Conditions at any time.
Any changes will be posted on this page with an updated date. Continued use of our website or services indicates acceptance of those changes.